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General

SaferWatch is a web and mobile-based security platform that allows users to report incidents in real-time, with the option to remain anonymous. It also offers a variety of panic button hardware solutions to enhance emergency response. Additionally, SaferWatch fully complies with Alyssa’s Law requirements.
  • Police Emergency
  • Medical Emergency
  • Fire Emergency
  • Any situation you would normally dial 911.
You can report almost any situation that would typically be handled through the non-emergency police line, such as suspicious activity, noise complaints, and much more!
  • From the main screen, tap “Tipster.”
  • Confirm the location where you want the tip sent. If it’s incorrect, tap “Select another location” to choose the appropriate one.
  • Choose the type of tip you’re reporting from the list of incident types.
  • Add any relevant details—text, photos, audio, or video—to provide as much information as possible.
  • If you’d like to remain anonymous, toggle on the “Anonymous” option.
  • Tap “Submit Tip.” After submitting, you can choose whether or not you’d like to be contacted for follow-up.
You can set a range that covers the general area where the incident occurred. Additionally, you can provide detailed information by typing in the text box located below the map on the Tip Description screen.
Yes, there are customizable options for all types of Staff Assist requests, including drills.
Yes! SaferWatch offers fully customizable drill options.
SaferWatch does not replace calling 911. Instead, it enhances emergency communication by providing additional reporting tools. Users are always encouraged to call 911 when it is safe to do so.
SaferWatch is not just for emergencies. Users can also report tips and non-emergency situations, with the option to remain anonymous. They can also be submitted with photos, videos, and/or audio. Additionally, SaferWatch supports mass messaging, drills, and staff assistance.
  • A subscription user signs up with their organization’s email address and typically has access to advanced features, such as panic buttons and staff assistance. A subscription requires a paid plan.
  • A public user can report tips, report non-emergencies, and receive alerts but does not have access to the panic buttons. The public user option is free.
SaferWatch works with either cellular phone service or a WiFi connection.
Yes, the SaferWatch app works anywhere for reporting tips and non-emergencies. However, certain features, such as panic buttons, are only available when you are on-site within the designated geofence.

The alert volume is determined by your device’s sound settings. To change these settings:

  • iPhone: Go to Settings > Sounds & Haptics, then increase the volume slider and ensure Silent Mode is off. Also, check Focus > Do Not Disturb to make sure it’s disabled if you want to receive audible alerts.
  • Android: Go to Settings > Sound & Vibration, then adjust the media and notification volume sliders. Make sure your phone isn’t in silent or Do Not Disturb mode.
Yes, SaferWatch offers a free public platform where anyone can download the SaferWatch app, report tips and non-emergencies to local law enforcement agencies as well as receive public alerts from their subscribed locations.
  • SMS alerts are based on how your organization has set up you to receive alerts.

    • Please contact your admin team to have your alerts updated.

  • Users can unsubscribe from alerts on the alert email itself.
Yes, training is conducted by SaferWatch during the onboarding process.
  • SaferWatch only provides a user’s location to 911 centers and first responders when you manually trigger an emergency panic button on the SaferWatch app or press a SaferWatch physical button.
  • SaferWatch does not provide or grant access to your location to any organization, first responder agency or any other third party unless you voluntarily report an emergency or incident on the SaferWatch app.
SaferWatch offers a free version to public users as well as a paid subscription for organizations and executive protection. The pricing will vary based on the type and size of your location. Please reach out to our sales team for more information.
Yes, you can upload/take photos, video, or audio with any Report.
The SaferWatch App works on all Android and iOS (Apple) devices, as well as computers.

Downloading and Signing Up

Suggestion: You can download the SaferWatch app by visiting SaferWatchApp.com/download or searching for it in the App Store or Google Play.

To sign up, create a free account in the app. If you are registering through your organization’s paid subscription, be sure to use your organization email address.

  • To sign up as a paid/registered user you will need to sign up with your work email.
  • To sign up as a public/free user you can use any email address.

Yes, go to: 911Panic.com and create a desktop shortcut.

To reset your password, open the SaferWatch App and click “Login” and then click “Forgot your password?” and follow the prompts.

If you signed up for the SaferWatch app before receiving an invitation from your organization, you may not have received a confirmation email. However, if you registered with your school email and then received an invitation to join, your account is already verified, and no additional verification email is needed.

If you are part of an organization’s paid subscription, open the SaferWatch app while physically at your organization or school. The name of your site should appear at the top of the app, and you should see a red “EMERGENCY PANIC BUTTONS” section near the top. If you see the red “EMERGENCY PANIC BUTTONS”, your app is set up correctly.

  • Tap the three lines in the bottom corner of the app.
  • Select the Emergency Profile bubble.
  • Enter the 4 digit code you set when prompted.
  • Tap on each field to enter your information. You can add details such as your physical characteristics, gender, ethnicity, blood type, medical conditions, allergies, and any medications you’re currently taking.
  • Click “Save” at the top right corner.

Panic Buttons

Only use SaferWatch panic buttons during emergency situations which require emergency first responders.

Accounts are customizable, but typically the following groups are notified:

  • 911 centers/Public Safety Answering Points (PSAPs)
  • Local law enforcement
  • School principals and administrators
  • District security
  • Onsite security
  • School resource officers
  • Staff

Notifications are customizable, but typically the staff is notified by a(n):

  • App push notification
  • Phone call
  • Text message
  • Email

Yes, in most scenarios SaferWatch allows users to provide real-time messages, photos, and videos directly to their 911 center with two-way communication capabilities.

Typically tests are conducted at least one test per year, in coordination with law enforcement, security, and dispatch.

Yes, before the system goes live, all buttons are thoroughly tested to ensure they meet compliance standards and function properly.

Yes, any contacts saved as emergency contacts in the SaferWatch app will be notified if you press the panic button.

No, they are only notified if you press the button.

No, panic button alerts are sent only to staff and first responders. This helps law enforcement respond quickly and efficiently by keeping the campus clear of non-essential individuals.

Yes, the admin can send the reporter updates or ask questions

Mobile panic buttons are linked to specific users, while physical hardware buttons can be assigned to an individual or a specific location (i.e. front desk). When an emergency or staff assist is triggered, the alert will indicate who or which location pressed the button.

Public Alerts

Yes, to manage your alert preferences:

  • Tap the three lines (menu icon) on the bottom, right hand corner of the app.
  • Select the Notifications bubble.
  • From there, you can set all parameters for receiving emergency and non-emergency alerts.

Alerts with a blue banner are represent a Non-Emergency alert and alerts with a red banner represent an Emergency alert.

  • Tap the dropdown at the top of the Report or Alert screen and select “Choose New Location.”
  • Then, select either “Find Public SaferWatch Locations” or “Join Private Location” to subscribe.
  • For Public Locations, choose from the available list.
  • For Private Locations, follow the prompts to enter your access code, email, or phone number.

The alerts listed in the “Alerts” feed within the SaferWatch app are part of a running record and cannot be manually deleted by users. This feed is designed to provide a log of all alerts that have been sent to your account, based on your selected locations and alert preferences.

Executive Protection Panic Buttons

Yes, SaferWatch offers executive protection options with a paid subscription. Please contact a SaferWatch Safety Specialist to review the available options, or visit our Executive Protection page.

Emergency Response

For subscribed locations, a SaferWatch representative will assist with setting up all of the required integrations during the onboarding process.

Instant Information Sharing: When you call 911, you’re asked for details like your identity, location, and emergency type. With SaferWatch, this information is automatically sent to 911, saving critical time.

Eliminating Call Transfer Errors: Traditional 911 calls can sometimes be misrouted to the wrong dispatch center, requiring a transfer before help is sent. SaferWatch ensures the call reaches the correct 911 center immediately, reducing response time.

First responders receive alerts within seconds of a panic button being pressed.

First responders will arrive as quickly as possible.

Alyssa’s Law

Alyssa’s Law is legislation to improve the response time of law enforcement during emergencies in public schools. In many States mandates that all public elementary and secondary school buildings be equipped with silent panic alarms that directly notify law enforcement.

Alyssa’s Law has passed in:

  • New Jersey: February 2019
  • Florida July 2020
  • New York: June 2022
  • Texas: May 2023
  • Tennessee: May 2023
  • Utah: 2024
  • Oklahoma: June 2024
  • Washington in March 2025

Lawmakers in Arizona, Georgia, Michigan, Nebraska, Oregon, Massachusetts, Pennsylvania, Alabama, Ohio and Virginia have introduced Alyssa’s Law for consideration.

Alyssa’s Law has also been introduced on the federal level.

Troubleshooting

The panic button is only visible when you are physically at your organization or school’s site. If you are on-site but don’t see the panic button:

  • Check if your location is correctly displayed.
  • If it only shows the city or county name instead of your specific site, tap the name below the SaferWatch logo and select “Use Current Location.”

The panic button is only accessible if your organization is subscribed to SaferWatch. To get your organization signed up, please reach out to our Safety Specialists.

If you are on-site, tap the name below the SaferWatch logo and then click “Use Current Location”. If you don’t have any cellular service, connect to Wi-Fi.

To change your email address, we recommend deleting your current account and signing up with the correct email address. To delete your current account:

  • Click on the 3 horizontal lines on the bottom right hand corner
  • Scroll down and click on the “advanced settings” bubble
  • Click to delete your account
  • Sign Up for a new account with your updated email address

  • Open the Saferwatch App.
  • Press the 3 horizontal lines on the bottom right corner.
  • Choose the “Emergency Contacts” bubble.
  • Swipe left on the contact you would like to remove. Press delete.
  • Confirm you are deleting the contact by pressing

  • Press the cancel button at the top left of the screen.
  • Enter the pin you created when signing up for Saferwatch.
  • Select the reason for canceling the emergency.
  • Notify your local dispatch and/or admins that an accidental activation took place.

  • Open the SaferWatch App.
  • Press the 3 horizontal lines on the bottom right corner.
  • Select the “Password” bubble.
  • Select the contact method you prefer to receive a Reset Password Link.

If you would like to add/change the phone number associated with your SaferWatch account:

  • Press the 3 horizontal lines on the bottom right corner.
  • Choose “View your Profile” at the top of the screen.
  • Click on your phone number and follow the instructions.

In your phone’s “Privacy & Security” settings, check to see if SaferWatch has full access to your contacts.
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